Refund policy

1. General Information

Lumnas operates as an online-only e-commerce business and does not maintain a physical retail store open to customers. All purchases are made through lumnas.com and delivered to the address provided at checkout.

By placing an order, you agree to the terms outlined in this policy.

2. 30-Day Return Policy

We offer a 30-day return period from the date you receive your item.

To be eligible for a return, items must:

  • Be unused

  • Be in original condition

  • Include original tags

  • Be returned in original packaging

  • Include proof of purchase

3. How to Start a Return

To request a return, contact us at:

📧 vinilol40@gmail.com

Once approved:

  • You will receive return instructions

  • A return shipping label will be provided where applicable

⚠️ Returns sent without prior approval will not be accepted.

📦 Return Address:
The return address will be provided after approval, as Lumnas is an online-only store and does not operate a physical customer location.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately so we can resolve the issue in accordance with the UK Consumer Rights Act.

5. Non-Returnable Items

We do not accept returns for:

  • Custom or made-to-order products

  • Personal care or hygiene items

  • Hazardous, flammable or gaseous materials

  • Gift cards

  • Sale or clearance items

If unsure, please contact us prior to purchasing.

6. Exchanges

The fastest way to receive a replacement is to:

  1. Return the original item

  2. Place a new order once the return is approved

7. EU 14-Day Cooling-Off Period

For orders delivered to the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.

Items must remain unused, in original packaging, and include proof of purchase.

8. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds are processed to the original payment method

  • Refunds are issued within 10 business days

⏳ If more than 15 business days have passed, please contact us.

9. Contact Details

📧 vinilol40@gmail.com
🌐 lumnas.com