Shipping policy
General Information
Lumnas operates as an online-only e-commerce business and does not maintain a physical retail location. All orders are shipped directly to the delivery address provided by the customer at checkout.
Shipping costs and delivery times depend on the shipping method selected.
Available Shipping Methods
We currently offer the following shipping options within the United Kingdom:
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DPD UK
Estimated delivery time: 3 to 5 business days
Cost: £4.70 -
Royal Mail
Estimated delivery time: 5 to 7 business days
Cost: Free -
UPS
Estimated delivery time: 4 to 6 business days
Cost: £5.20
Delivery times are estimates and may vary depending on location and external factors.
Order Processing
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Orders are processed after payment confirmation.
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Processing time is separate from delivery time.
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Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Times
All delivery times are estimated and not guaranteed. Lumnas is not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Logistical issues
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Events beyond our control
Tracking
Where available, a tracking number will be provided by email once the order has been dispatched, allowing customers to monitor delivery directly with the carrier.
Delivery Address
Customers are responsible for providing accurate and complete delivery details. Lumnas is not liable for delivery issues resulting from incorrect or incomplete address information.
Taxes and Duties
Unless otherwise stated, shipping fees do not include any applicable taxes, customs duties or additional charges, which may apply in accordance with local regulations.
Contact
For any shipping-related questions, please contact us:
📧 vinilol40@gmail.com
🌐 lumnas.com